Privacy Policy

1. Information We May Collect

Depending on how you interact with Vamps On Wheels LLC, we may collect information such as:

• Name
• Email address
• Telephone or mobile phone number
• Mailing or service address
• Appointment and scheduling information
• Requested service information
• Information submitted through contact, appointment, or service request forms
• Provider, laboratory, employer, facility, or organization information when applicable
• Billing and payment-related information
• Communications you send to us
• Information necessary to coordinate specimen collection or related services
• Technical information associated with use of our website

When necessary to provide a requested service, additional information may be collected through appropriate service-specific or secure processes.

We ask that clients avoid submitting highly sensitive medical, financial, or identification information through general website contact forms, standard email, or standard SMS unless specifically instructed to do so.

2. How We Collect Information

Information may be collected when you:

• Visit our website
• Complete a contact or service request form
• Request or schedule an appointment
• Call, email, or text Vamps On Wheels LLC
• Opt in to SMS communications
• Receive mobile collection or related services
• Submit information required for a requested service
• Communicate with us through another authorized platform
• Interact with Vamps On Wheels LLC through a healthcare provider, laboratory, employer, facility, vendor, or other organization when applicable

We may also receive information from organizations involved in coordinating services requested from Vamps On Wheels LLC.

3. How We Use Personal Information

Vamps On Wheels LLC may use personal information to:

• Respond to inquiries
• Process service and appointment requests
• Schedule and coordinate appointments
• Communicate appointment confirmations, reminders, updates, or changes
• Provide requested mobile phlebotomy, specimen collection, drug testing collection, DNA collection, courier, or related services
• Coordinate with laboratories, healthcare providers, employers, facilities, vendors, or other authorized organizations when necessary
• Process payments and maintain business records
• Provide customer support
• Improve our website, services, and business operations
• Maintain appropriate administrative, operational, and compliance records
• Protect against fraudulent, unauthorized, or unlawful activity
• Comply with applicable legal, regulatory, contractual, or professional obligations

We do not use personal information in ways that are materially different from the purposes for which it was collected without appropriate notice or authorization when required.

4. Healthcare and Sensitive Information

Because Vamps On Wheels LLC provides healthcare-related and specimen collection services, certain services may involve health or medical information.

We take reasonable measures to safeguard confidential information and maintain privacy practices appropriate to the services we provide.

Where Vamps On Wheels LLC is acting in a capacity subject to the Health Insurance Portability and Accountability Act ("HIPAA") or other applicable healthcare privacy requirements, protected health information will be handled in accordance with applicable requirements and contractual obligations.

Not all information submitted through a public website, general contact form, standard email, or standard text message is necessarily considered Protected Health Information ("PHI") under HIPAA.

For your protection, please do not submit Social Security numbers, detailed medical records, laboratory reports, insurance identification numbers, government identification documents, or other highly sensitive information through a general website form, standard email, or SMS unless specifically instructed to do so through an appropriate method.

5. Disclosure of Information

Vamps On Wheels LLC does not sell or rent personal information. We may disclose information when reasonably necessary to provide requested services or operate our business, including to:

• Laboratories
• Healthcare providers
• Authorized medical facilities
• Employers or organizations when services are being performed on their behalf
• Vendors or service providers that assist with scheduling, communications, payment processing, website operations, or other legitimate business functions
• Government agencies, regulators, courts, or law enforcement when disclosure is required or permitted by applicable law

Information is disclosed only as reasonably necessary for the applicable purpose and subject to appropriate privacy or confidentiality obligations where required.

6. SMS/Text Messaging Privacy

If you voluntarily opt in to receive SMS communications from Vamps On Wheels LLC, we may collect your name, mobile telephone number, email address (when provided), SMS consent information, and information related to your communication preferences. SMS consent may be obtained through our website forms, appointment or service request processes, or other approved opt-in methods.

SMS consent is not a condition of purchasing or receiving services.

How SMS Information Is Used

SMS communications may be used for purposes such as:

• Appointment confirmations
• Appointment reminders
• Scheduling communications
• Service-related updates
• Responses to inquiries
• Notifications related to services you requested
• Other informational communications related to your relationship with Vamps On Wheels LLC

Message Frequency and Charges

Message frequency varies based on your interactions with Vamps On Wheels LLC and your communication needs.

Message and data rates may apply. Your wireless carrier may charge fees for sending or receiving text messages according to your mobile service plan.

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to a message from Vamps On Wheels LLC. After opting out, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive SMS communications unless you subsequently opt in again.

For assistance, reply HELP or contact Vamps On Wheels LLC using the contact information provided below.

SMS Data Sharing

Vamps On Wheels LLC does not sell, rent, or share mobile phone numbers or SMS opt-in/consent information with third parties for their marketing or promotional purposes. Mobile information, including SMS consent and opt-in data, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be disclosed to service providers when reasonably necessary to operate our communications systems or provide services you requested, or when disclosure is required or permitted by law. SMS opt-in consent information will not be provided to third parties for their own marketing purposes.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS communications depends on wireless carrier networks and other systems outside the control of Vamps On Wheels LLC.

7. Email Communications

If you provide your email address, Vamps On Wheels LLC may use it to respond to inquiries, communicate about appointments or services, provide requested information, or send other communications related to your relationship with us.

You may request that certain non-essential email communications stop by contacting us.

8. Payment Information

When payments are accepted electronically, payment information may be processed by third-party payment processors.

Vamps On Wheels LLC may receive information concerning the transaction, such as payment status, transaction amount, or identifying information necessary for recordkeeping, without necessarily receiving or storing complete payment card information.

Third-party payment processors maintain their own privacy and security practices.

9. Website Information, Cookies, and Analytics

Our website or website service providers may automatically collect certain technical information when you visit the site, such as:

• Internet Protocol (IP) address
• Browser type
• Device type
• Pages visited
• Approximate visit times
• Referring pages or websites
• Website interaction information

Cookies and similar technologies may be used to help the website function, understand website usage, improve user experience, maintain security, or support website features.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, laboratories, scheduling platforms, payment processors, social media platforms, or other services.

Vamps On Wheels LLC is not responsible for the privacy practices, security, content, or policies of independently operated third-party websites or services.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

11. Data Security

Vamps On Wheels LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, email system, wireless network, text messaging service, or electronic storage system can be guaranteed to be completely secure.

For this reason, highly sensitive information should only be transmitted using an appropriate method designated for that information.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain appropriate business and service records
• Fulfill contractual obligations
• Resolve disputes
• Maintain security and prevent fraud
• Comply with applicable legal, regulatory, tax, healthcare, or professional requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Your Privacy Choices

Depending on the information involved and applicable law, you may contact Vamps On Wheels LLC to:

• Request access to certain personal information
• Request correction of inaccurate contact information
• Update your communication preferences
• Withdraw SMS consent
• Request deletion of certain information when legally and operationally permissible
• Ask questions about how your information is handled

Some information may need to be retained when required by law, regulation, contractual obligation, legitimate business recordkeeping requirements, or healthcare-related requirements.

14. Children's Privacy

Our website and services are not intended to independently collect personal information online from children under the age of 13 without involvement or authorization from a parent, legal guardian, or other legally authorized person where required.

When services are provided to minors, information may be collected from or with the involvement of an authorized parent, guardian, healthcare provider, or other appropriate party as applicable to the service.

15. Changes to This Privacy Policy

Vamps On Wheels LLC may update this Privacy Policy periodically to reflect changes in our services, website practices, technology, legal requirements, or business operations.

When changes are made, the revised policy will be posted on our website and the "Last Updated" date will be updated.

Continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

16. Contact Vamps On Wheels LLC

If you have questions about this Privacy Policy, our privacy practices, SMS communications, or information you have provided to us, please contact:

For SMS assistance, reply HELP to a message from Vamps On Wheels LLC.

To stop receiving SMS messages, reply STOP.